Question 1

What is a bundle?

Accepted Answer

A bundle is a pack of prepaid lessons with one tutor, bought up front at a discount: 8% off a 5-lesson pack and 15% off a 10-lesson pack. You redeem one credit each time you book a standard lesson. 5-lesson pack: use within 1 month. 10-lesson pack: use within 3 months. Unused lessons expire and aren't refunded. There is no subscription. It is the most cost-effective way to learn regularly with a tutor you click with.

Question 2

Is there a booking fee?

Accepted Answer

No. The price you see is the price you pay. There is no separate booking fee added at checkout. Your tutor sets one all-in rate, and that is what you are charged. Prepaid bundles work out cheaper per lesson.

Question 3

What is Bantu Plaza?

Accepted Answer

Bantu Plaza is an online school for Southern African languages. You can start with a free 5-minute lesson and Teach Yourself interactive lessons in isiZulu, isiXhosa, chiShona, Setswana, Sesotho, Afrikaans and Ikalanga. Live one-to-one lessons with native and fluent-speaker tutors are available in isiZulu, isiXhosa, chiShona, Setswana, Sesotho, Afrikaans and Ikalanga.

Question 4

How much does a lesson cost?

Accepted Answer

Each tutor sets their own price. You will see every tutor's rate clearly on their profile before you book. Every tutor has a short intro video on their profile, so you can hear how they teach before you book.

Question 5

Do I need to download anything?

Accepted Answer

No. Lessons happen right in your browser, with no Zoom, Skype or app to install. You can click "Join lesson" from 15 minutes before your start time.

Question 6

What if I don't get on with my tutor?

Accepted Answer

Watch a tutor's intro video before you book so you can hear how they speak and teach. If the first lesson isn't right, there's no obligation to book another, and you can change tutors at any time, free of charge.

Question 7

How are tutors paid?

Accepted Answer

Your payment is taken when you book, and your tutor receives their share after the lesson has taken place. Tutors keep 70% of what you pay (one flat rate). Payouts run on a regular cycle, around the 1st and 15th of each month, with the payment reference shown on the tutor's dashboard.

Question 8

How do I become a tutor?

Accepted Answer

Click "Teach on Bantu Plaza", fill in our short form, record a 60-second intro video, and choose your prices. We get back to every applicant within 48 hours.

Question 9

How can I pay?

Accepted Answer

You can pay by card (Visa, Mastercard, AMEX), PayPal, Apple Pay and Google Pay where it's available.

Question 10

Can I cancel or move a lesson?

Accepted Answer

Yes. Lessons are booked for set times. More than 12 hours before the start you can reschedule from your dashboard (subject to your tutor's availability), or cancel for a full refund to your original payment method (a bundle lesson goes back into your bundle). With less than 12 hours' notice, 50% of the lesson price is paid to your tutor and the other 50% is refunded (for a bundle lesson, added to your account as credit). Once a lesson has started it can't be cancelled, and missed lessons are charged in full. In a genuine emergency (such as bereavement or hospitalisation) email us and we may reinstate or refund it. If your tutor cancels or doesn't show up, you choose a full refund or account credit.

Question 11

Can I learn in a group?

Accepted Answer

Group classes are coming soon. None are open right now. When a tutor opens a class, it will appear on the Group classes page. Until then, you can book one-to-one lessons with any tutor.

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