Legal & company information

Bantu Plaza is operated from the Republic of Botswana. This page is the canonical home of the documents that govern your use of the platform — if anywhere else on the site says one thing and the documents below say another, the documents below win.

Address

Plot 11866 Ntshinoge, Mochudi, Botswana

Contact

Email: info@bantuplaza.com
Phone: +267 7687 5986

Governing law

All services provided by Bantu Plaza are governed by the laws of Botswana, including:

• Electronic Communications and Transactions Act, 2014 — governs online contracts, electronic signatures and consumer rights in digital transactions.
• Consumer Protection Act, 2018 — governs fair trading, refunds and dispute resolution.
• Data Protection Act, 2018 — governs the processing of personal data and the rights of data subjects.
• Cybercrime and Computer Related Crimes Act, 2018 — governs unauthorised access, harassment online and other cyber offences.
• Companies Act, 2003 — governs the corporate structure of the operator.
• Income Tax Act — governs record-keeping and tax obligations.

Dispute resolution

We aim to resolve every dispute directly. Where that is not possible, complaints can be referred to the Consumer Protection Office (Ministry of Trade and Industry, Botswana) or, for privacy matters, to the Information and Data Protection Commission. The courts of Botswana have exclusive jurisdiction.

📚 If you’re a student (or a parent / guardian booking for a child)

These are the documents that govern your side of the deal — signing up, booking, paying, getting a refund.

• Terms of Service §3 (Eligibility), §4 (Bookings & payment), §5 (Cancellations & refunds) — 18+ to hold an account; minors 8–17 only via a parent / guardian account with a “Kids welcome” tutor; binding contract is between you and the tutor.
• Refund Policy — 24-hour first-lesson money-back, 12-hour cancellation window (50/50 split inside the window), tutor no-show = 100% refund, processed within 7 business days.
• Privacy Policy §2 (data we collect), §9 (children) — what we store about you, how long we keep it, your rights under the Botswana Data Protection Act 2018 (plus POPIA / GDPR / UK GDPR where applicable). Includes the safeguarding-recording policy for minor lessons (30-day retention; accessible only to you, the tutor, and our trust-and-safety team).
• Code of Conduct — For students & For parents / guardians — be punctual, be kind, give honest reviews, sit in the room or within earshot when a minor is having a lesson.
• Cookie Policy — the cookies we set today (login session + WC cart only), how to change your consent, what we may use in future.

🎓 If you’re a tutor (or are applying to teach)

These are the documents that govern your side of the deal — getting approved, teaching lessons, getting paid, staying eligible.

• Terms of Service §3 (Eligibility), §4a (Tutor earnings & commission), §4a (Payouts), §7 (Intellectual property) — 18+ baseline to teach, 21+ to teach learners under 18 (“Kids welcome”); commission rates (40% trial, 35% Community, 25% Professional, 18% Loyalty); bi-weekly manual PayPal payouts, off-platform via PayPal; lesson materials remain yours.
• Code of Conduct — For tutors & For tutors who teach learners under 18 — show up on time, deliver what you agreed; for Kids-welcome tutors: communicate only on Bantu Plaza, never off-platform contact with a minor, mandatory safeguarding escalation if anything looks off.
• Refund Policy — understand when you keep 100% / 50% / 0% of a cancelled lesson; tutor no-show gives the student a full refund and 0 commission to you.
• Privacy Policy §2 (profile data we collect) — your bio, country, languages, hourly rate, availability, Kids-welcome opt-in, date of birth (for age verification).
• Cookie Policy — same cookies for everyone on the platform.

🌍 Shared by everyone

These pages apply to anyone visiting Bantu Plaza, signed in or not.

• Terms of Service (the full document)
• Privacy Policy (the full document)
• Cookie Policy (the full document, with the live cookie list at the bottom)

Manage your cookie preferences

You agreed to a cookie-consent choice when you first arrived (or you have a “no cookies set” default if you visited before we introduced consent). You can change that choice at any time:

If you do not see the link above, JavaScript is disabled in your browser. Re-enable JavaScript or contact us at info@bantuplaza.com and we will update your preference manually.

Right of withdrawal / Data subject requests

To request a copy of your personal data, correct it, restrict its processing, or delete your account — email info@bantuplaza.com from the address on your account. We respond within 30 days as required by section 23 of the Botswana Data Protection Act 2018 (and equivalent timelines under POPIA s.23 in South Africa, GDPR Art. 12 in the EU / UK, and CCPA in California).

Last updated

This page was last updated on 23 May 2026.