Code of Conduct

• Be punctual and prepared. Cancel in good time if something comes up.
• Be kind. Harassment, discrimination, hate speech, intimidation and impersonation are not tolerated.
• Keep things lawful. Conduct that may amount to an offence under the Cybercrime and Computer Related Crimes Act, 2018 is grounds for immediate removal and may be reported to the Botswana Police Service.
• Respect privacy. Do not record or distribute a lesson without the express consent of every participant.
• Respect intellectual property. Lesson materials remain the property of the tutor unless otherwise agreed.

Show up on time, deliver the lesson you agreed to deliver, and communicate clearly. Profiles must be honest – fake credentials or experience are grounds for removal.

Teaching a child is a position of trust. Tutors who opt in to “Kids welcome” agree to additional rules:

• You must be 21 years of age or older.
• Communicate only on Bantu Plaza, only with the parent / guardian who holds the account. Do not contact the minor learner directly through any channel (email, phone, social media, messaging apps), and do not share or solicit personal contact details.
• Do not arrange to meet the minor learner in person.
• Keep lesson materials age-appropriate. If the parent / guardian requests changes to scope, accommodate or refer the lesson back.
• Lesson video is on Jitsi by default. Always open the lesson through Bantu Plaza’s lesson page (the “Join video call” button from your dashboard, which goes to /lesson/<id>/) – do not paste the raw Jitsi URL into your browser, so the lesson stays inside Bantu Plaza’s safeguarding controls.
• Keep every lesson on-platform. Always run the lesson through Bantu Plaza’s lesson page. Bantu Plaza does not record lessons; keeping lessons on-platform is how our safeguarding controls apply. Moving a minor’s lesson off-platform, or contacting a minor outside Bantu Plaza, puts your “Kids welcome” status under review.
• If you witness or suspect anything that puts the child at risk – including grooming attempts, distressed behaviour, or content that may amount to child sexual abuse material – stop the lesson immediately and email info@bantuplaza.com with the booking reference. Lessons are not recorded, so we investigate using the booking records, the messages sent through Bantu Plaza and the accounts of the people involved. We may suspend the accounts concerned while we investigate and, where the concern is credible, we refer the matter to the Botswana Police Service’s Child Protection Unit.

Breach of these rules is grounds for immediate removal of the “Kids welcome” badge and may be grounds for account termination.

Treat tutors as professionals. Give honest reviews based on the lesson, not unrelated frustration. Pay on time.

You are the account holder and the contact point for your child’s lessons. Please:

• Be present, in the room or within earshot, when your child is having a lesson – especially the first few with a new tutor.
• Use only the in-platform booking and messaging routes; do not pass the tutor your child’s personal contact details.
• Bantu Plaza does not record lessons. If you ever have a concern about a lesson, contact us at info@bantuplaza.com with the booking reference and we will look into it.
• If anything feels off – communication style, lesson content, after-lesson contact attempts – pause future bookings and email info@bantuplaza.com with the booking reference. Lessons are not recorded, so we will look into it using the booking records and the messages sent through Bantu Plaza, and we can suspend the tutor’s account while we investigate.

Bantu Plaza does not record lessons today. If we ever introduce lesson recording, we will update this Code of Conduct and our Terms of Service, tell you before it starts, and ask for your consent first – and, for a learner under 18, the consent of their parent or legal guardian.

If you experience or witness behaviour that breaches this Code, email info@bantuplaza.com. We respond within 48 hours and treat reports confidentially. Reports involving the safety of a minor are prioritised.