Refund Policy

Issued in line with the Consumer Protection Act, 2018 of the Republic of Botswana.

First-lesson money-back guarantee

If your first paid lesson with a new tutor isn’t a fit, you can request a 100% refund or a free re-book with another tutor within 24 hours of the lesson. No questions asked.

Cancellations

• More than 12 hours before the lesson: 100% refund.
• Inside the 12-hour window: 50% of the fee is released to the tutor to compensate for the held slot; you receive the other 50% back.
• Lessons missed by the tutor (no-show): 100% refund.

How to request a refund

Cancel the booking from your dashboard, or email info@bantuplaza.com with your order number. Refunds are processed within 7 business days to the original payment method.

If we can’t agree

Under section 96 of the Consumer Protection Act, 2018 you may refer a dispute that we cannot resolve to the Consumer Protection Office of the Ministry of Trade and Industry, Botswana.