Legal & company information

Plot 11866 Ntshinoge, Mochudi, Botswana

Email: info@bantuplaza.com
Phone: +267 7687 5986

All services provided by Bantu Plaza are governed by the laws of Botswana, including:

• Electronic Communications and Transactions Act, 2014 – governs online contracts, electronic signatures and consumer rights in digital transactions.
• Consumer Protection Act, 2018 – governs fair trading, refunds and dispute resolution.
• Data Protection Act, 2024 (No. 18 of 2024) – governs the processing of personal data and the rights of data subjects.
• Cybercrime and Computer Related Crimes Act, 2018 – governs unauthorised access, harassment online and other cyber offences.
• Companies Act, 2003 – governs the corporate structure of the operator.
• Income Tax Act – governs record-keeping and tax obligations.

We aim to resolve every dispute directly. Where that is not possible, complaints can be referred to the Competition and Consumer Authority (Botswana) or, for privacy matters, to the Information and Data Protection Commission. The courts of Botswana have jurisdiction; if you are a consumer living outside Botswana, this does not take away any protection the law of your country gives you.

These are the documents that govern your side of the deal – signing up, booking, paying, getting a refund.

• Terms of Service §3 (Eligibility), §4 (Bookings & payment), §5 (Cancellations & refunds) – 18+ to hold an account; minors 8–17 only via a parent / guardian account with a “Kids welcome” tutor; binding contract is between you and the tutor.
• Refund Policy – lessons are booked for set times and must be booked at least 12 hours before they start; if you change your mind you can cancel within 60 minutes of paying for a full refund to your original payment method (or the lesson back in your bundle), even if the lesson is due to start within 12 hours; after that, cancel 12 hours or more before the start for a full refund (or the lesson back in your bundle); cancel with less than 12 hours’ notice and 50% goes to your tutor while the other 50% is refunded (or credited for a bundle lesson); no-shows are charged in full; if your tutor cancels or no-shows (attendance-checked) or a group class is cancelled you get a full refund or account credit, your choice; trials are non-refundable once taken; prepaid bundles must be used within 1 month (5 lessons) or 3 months (10 lessons), and unused lessons expire without refund; bundles, unredeemed gift cards and unopened digital products can be cancelled within 7 days of purchase (14 days in the EU / UK) for a full refund; study guides and language packs are accessed online in your account.
• Privacy Policy §2 (data we collect), §9 (children) – what we store about you, how long we keep it, your rights under the Botswana Data Protection Act, 2024 (Act No. 18 of 2024) (plus POPIA / GDPR / UK GDPR where applicable). Also confirms that Bantu Plaza does not record lessons, for children or adults, and sets out the safeguarding measures that do apply: a parent or guardian holds the account, lessons are booked only with “Kids welcome” tutors, all contact stays on the platform, and we keep a lightweight attendance log for each lesson.
• Code of Conduct – For students & For parents / guardians – be punctual, be kind, give honest reviews, sit in the room or within earshot when a minor is having a lesson.
• Cookie Policy – the cookies we set today (login session + WC cart only), how to change your consent, what we may use in future.

These are the documents that govern your side of the deal – getting approved, teaching lessons, getting paid, staying eligible.

• Terms of Service §3 (Eligibility), §4a (Tutor earnings & commission), §4a (Payouts), §7 (Intellectual property) – 18+ baseline to teach, 21+ to teach learners under 18 (“Kids welcome”); commission rate (a flat 30%; you keep 70%); twice-monthly (1st and 15th) manual PayPal payouts, off-platform via PayPal; lesson materials remain yours.
• Code of Conduct – For tutors & For tutors who teach learners under 18 – show up on time, deliver what you agreed; for Kids-welcome tutors: communicate only on Bantu Plaza, never off-platform contact with a minor, mandatory safeguarding escalation if anything looks off.
• Refund Policy – if a student cancels with less than 12 hours’ notice (single, trial, group-class or bundle lesson) you receive 50% of the lesson price as a short-notice cancellation fee (commission-free, added to your earnings); if they cancel 12 hours or more ahead, no fee is paid, because the slot is freed for you to rebook; if they cancel within 60 minutes of paying, the booking is refunded in full and no short-notice fee is payable to you; if a student does not show up you are paid as for a completed lesson; if you cancel or no-show, the student gets a full refund (or account credit if they prefer) and you receive nothing; your attendance in the lesson room is recorded.
• Privacy Policy §2 (profile data we collect) – your bio, country, languages, hourly rate, availability, Kids-welcome opt-in, date of birth (for age verification).
• Cookie Policy – same cookies for everyone on the platform.

Bantu Plaza currently sets only strictly necessary cookies, so there is no consent to give or withdraw for the site to work. You can disable or clear cookies at any time in your browser settings. For the full detail of what we set – and how this changes if we ever add non-essential cookies – see our Cookie Policy.

To request a copy of your personal data, correct it, restrict or object to its processing, receive it in a portable format, or delete your account – email info@bantuplaza.com from the address on your account. We respond without undue delay and in any event within one month, as required by the Botswana Data Protection Act, 2024 (Act No. 18 of 2024), and you may complain to the Information and Data Protection Commission (with equivalent rights under POPIA in South Africa, GDPR Art. 12 in the EU / UK, and CCPA in California). To cancel a purchase within a cooling-off period, see the Refund Policy.

This page was last updated on 18 September 2026.